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Der teuerste Fehler in Customer Success ist selten „das falsche System“. Es ist fast immer das falsche Verständnis vom Prozess. Du merkst das früh, wenn Leute sich im Projekt permanent widersprechen, obwohl alle „recht“ haben. Die Fachseite beschreibt den Alltag, die Tech-Seite hört Anforderungen, das Management hört Risiko. Und ...
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