ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

Last week at their Knowledge 2026 user conference ServiceNow rolled out a series of major announcements, including: *. ServiceNow Otto: A single, conversational digital assistant for everyone to use ...

“When you ... say, ‘Where am I going to place my bets?’ you can only make so many bets with so many big partners. I look at that and say, ‘OK, well, I can consolidate a bunch of point solutions on ...

We always enjoy having Colin Fleming join us on the CRM Playaz show, and we really enjoyed catching up with him now that he's settled into his role as chief marketing officer of ServiceNow after being ...

‘Now with ServiceNow you can do the whole order management, fulfilling and servicing on one AI-driven platform instead of some bespoke AI agent talking with a disconnected silo somewhere in the world.

Tue, March 24, 2026 at 3:15 PM UTC The selloff isn't coming from bad earnings. Both companies reported strong results recently. The anxiety is more existential: investors are asking whether AI agents ...

After a decade of methodically building cross-functional integration capabilities, ServiceNow is making its most assertive move yet—positioning a conversational AI interface as the orchestration layer ...