Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...
This press release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow’s collaboration with Genesys to build an AI-powered solution .
Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer experience orchestration opportunity This milestone reinforces the ...
Last week, Salesforce and ServiceNow invested $1.5 billion in Genesys, a customer experience vendor that built its business powering contact centers. Genesys was one of the pioneers of cloud-based ...
DENVER--(BUSINESS WIRE)--Today at Xperience 2024 — the customer experience (CX) event of the year — Genesys® unveiled multiple innovations to accelerate the impact of AI, empowering organizations to ...
Two recent moves may reshape the future of AI-powered customer experience. NICE announced a $955 million acquisition of Cognigy, an agentic AI platform for orchestrating conversations across channels.
Investment strengthens the company’s global partnerships with Salesforce and ServiceNow (NOW) to accelerate the agentic AI customer experience orchestration opportunity SAN FRANCISCO--(BUSINESS WIRE)- ...
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